Course payments are final and non-refundable.

Policy overview

This Refund Policy applies to paid courses and learning programmes purchased through Code & Learn. By completing payment, you confirm that you have reviewed the course information and agree that the purchase is generally final and non-refundable.

This policy should be read together with the Terms and Conditions, Privacy Policy and any conditions shown on the relevant course page or checkout page.

Final sale and no-refund rule

Once you have paid for a course and the payment is successfully confirmed, the purchase is non-refundable. Where course access is automatically or manually granted to your registered account, the order cannot normally be cancelled, reversed, exchanged or refunded.

The no-refund rule applies even when:

• You have not opened or started the course.
• You have watched only part of the course.
• You are unable to complete the course within your preferred schedule.
• You later decide that you no longer need the course.
• You purchase another course covering a similar subject.
• Your personal, academic, employment or travel plans change.

Your responsibility before payment

Before purchasing a course, you should review:

• The course title, description, curriculum and learning outcomes.
• The price, taxes, discount and final payable amount.
• The course language, difficulty level and prerequisites.
• The access period, lesson format and certificate requirements.
• Required internet connection, device, software or technical skills.
• Any preview, sample lesson, FAQ or additional course condition available.

Contact Code & Learn before payment if any important course detail is unclear. A question raised only after payment does not by itself create refund eligibility.

Situations that do not qualify for a refund

No refund will normally be provided for:

• Change of mind, accidental selection or failure to compare courses before purchase.
• Lack of time, loss of interest or inability to maintain a study schedule.
• Failure to complete lessons, quizzes, assignments or certificate conditions.
• Internet, browser, device, storage or software issues on the learner's side.
• Failure to read the course description, prerequisites or access period.
• Preference for another mentor, teaching style, language or course format.
• Temporary interruption caused by routine maintenance or reasonable technical work.
• Account suspension caused by credential sharing, misuse, cheating or violation of platform rules.
• Discount differences, future offers or a later reduction in the course price.
• Failure to use course access before its stated expiry date.

Limited exceptions that may be reviewed

Code & Learn may review a refund or payment reversal request only in limited circumstances supported by clear records, such as:

• The same order was charged more than once because of a verified duplicate transaction.
• An incorrect amount was captured because of a confirmed Code & Learn system error.
• Payment was successfully captured but paid course access was not delivered and could not be restored after reasonable troubleshooting.
• A refund or remedy is required under a law that cannot validly be excluded by this policy.

A request is not automatically approved merely because it falls within one of these categories. We may inspect enrolment, login, lesson-access, payment, device and communication records before deciding.

Failed, pending or reversed payments

A bank debit does not always mean that Code & Learn received a successful payment. Failed, pending, cancelled or automatically reversed transactions may be handled by Razorpay, the issuing bank, UPI provider, card network or other payment participant.

• Do not immediately make repeated payments if money is deducted but access is not activated.
• Check the order status and your bank statement.
• Contact us with the Razorpay payment ID, order reference, amount and payment date.
• A bank reversal of a failed transaction is not treated as a merchant-approved course refund.

How to request review of a limited exception

Send the request from the email address registered on your Code & Learn account to cnlcodeandlearn@gmail.com. Include all available information:

• Your full name and registered email address.
• Course name and local order number.
• Razorpay payment ID or payment reference.
• Amount, payment method and transaction date.
• A clear description of the duplicate charge, incorrect amount or access failure.
• Relevant screenshots that do not reveal passwords, OTPs, PINs or complete card details.

Requests with incomplete, inconsistent or unverifiable information may be delayed or rejected.

Review and processing

Code & Learn may first attempt to restore access, correct the order, remove a duplicate enrolment or resolve the underlying issue. A refund is not the automatic first remedy.

Where an exception is approved, the amount will normally be returned to the original payment method. The time required for the amount to appear may depend on Razorpay, the bank, card issuer, UPI provider or other payment participant. Payment gateway charges, taxes or fees will be handled according to applicable law and the payment provider's rules.

Chargebacks and payment disputes

Contact Code & Learn before filing a bank or payment dispute so that transaction and access records can be reviewed. Filing a false or misleading chargeback for a valid course purchase may lead to temporary account restriction, suspension of course access and submission of relevant records to the payment provider.

This section does not prevent a user from exercising a lawful right to dispute an unauthorised or genuinely incorrect transaction.

Coupons, promotions and course transfers

• Coupons and promotional discounts have no separate cash value.
• An expired or unused coupon cannot be exchanged for cash.
• A discount offered after purchase does not create a right to a price-difference refund.
• Paid access is personal and cannot normally be transferred to another user or course.
• Free courses, free assignments and complimentary access do not carry monetary refund value.

Changes to this policy

Code & Learn may update this policy to reflect legal, payment, operational or course-delivery changes. The updated version will be published on this page with the revised date. The policy displayed at the time of purchase will normally govern that transaction, subject to applicable law.

Contact

Questions about this policy should be raised before payment wherever possible.